Riviera Mugs Shipping Policy



Thank you for visiting and shopping at Riviera Mugs. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy


Shipment processing time


All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


UK Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout. Our baseline prices are below. We offer free 2nd class shipping on orders over £15 and for orders over 2kg shipping will be with myhermes (unless international). Other shipping options are available and will be shown in checkout page.



Shipment method

Estimated delivery time

Shipment cost

Royal Mail 2nd Class

2-3 business days


Royal Mail 1st Class

1 business day


Royal Mail Special Delivery® Guaranteed by 1pm <1kg


1 business day



Royal Mail Special Delivery® Guaranteed by 1pm 1-2kg


1 business day


MyHermes Tracked 2kg-5kg

1-3 Business Days


MyHermes Tracked 5kg-10kg

1-3 Business Days



Delivery delays can occasionally occur.


Shipment confirmation & Order tracking 


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please note that tracking will only provide delivery confirmation unless a tracked service is specifically purchased.


Customs, Duties and Taxes


Riviera Mugs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).




In the rare event that one of our mugs arrives damaged. We ask that you send us a picture of the damaged mug and we will gladly arrange a replacement mug or refund.


International Shipping Policy


We ship internationally to North America, Europe & Australia. All our rates can be seen upon checkout.


Returns Policy

Our Returns Policy provides detailed information about options and procedures for returning your order.