Riviera Mugs Shipping Policy

 

 

Thank you for visiting and shopping at Riviera Mugs. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

UK Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout. Our baseline prices are below. We offer free 2nd class shipping on orders over £15 and for orders over 2kg shipping will be with myhermes (unless international). Other shipping options are available and will be shown in checkout page.

 

 

Shipment method

Estimated delivery time

Shipment cost

Royal Mail 2nd Class

2-3 business days

£2.80

Royal Mail 1st Class

1 business day

£3.20

Royal Mail Special Delivery® Guaranteed by 1pm <1kg

 

1 business day

£7.10

 

Royal Mail Special Delivery® Guaranteed by 1pm 1-2kg

 

1 business day

£8.90

MyHermes Tracked 2kg-5kg

1-3 Business Days

£5.99

MyHermes Tracked 5kg-10kg

1-3 Business Days

£6.99

 

Delivery delays can occasionally occur.

  

Shipment confirmation & Order tracking 

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please note that tracking will only provide delivery confirmation unless a tracked service is specifically purchased.

 

Customs, Duties and Taxes

 

Riviera Mugs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

In the rare event that one of our mugs arrives damaged. We ask that you send us a picture of the damaged mug and we will gladly arrange a replacement mug or refund.

 

International Shipping Policy

 

We ship internationally to North America, Europe & Australia. All our rates can be seen upon checkout.

 


 
Returns Policy

Our Returns Policy provides detailed information about options and procedures for returning your order.